Terms of Service

1. Agreement to terms

These Terms of Service ("Terms") govern your access to and use of the Jazzed website and services (collectively, the "Services") operated by Jazzed ("Jazzed," "we," "us," or "our"). By accessing or using the Services, you agree to be bound by these Terms. If you do not agree, you may not access or use the Services.

2. Who may use the Services

You must be at least 18 years old and legally able to enter into a binding contract to use the Services. If you are a real estate professional, you represent that you hold any license required by your state to perform real estate services and that you will comply with all applicable laws, rules, and codes of ethics in your dealings with any lead introduced through Jazzed.

3. The Services

Jazzed operates two related experiences. On Jazzed, consumers — buyers and sellers — may submit a request to be matched with a real estate professional. On Jazzed Leads, subscribed realtors receive matched leads, outreach scripts, and follow-up resources.

A "lead" is contact information and a stated interest submitted by a consumer through a Jazzed form. Jazzed does not guarantee that any lead will result in a transaction, that any lead will respond, or that any particular volume of leads will be delivered. Lead volume, quality, and timing vary and are influenced by market conditions and consumer activity outside our control.

Warm leads. When we refer to "warm leads," we mean people who filled out one of our online ads indicating they have interest in either buying or selling a home. These are consumers who have affirmatively raised their hand through a Jazzed form — they are not cold contacts, purchased lists, or scraped data. A warm lead has expressed interest but has not yet been qualified by a conversation, so their readiness, timeline, and intent still need to be confirmed by the realtor who receives the lead.

4. Subscriptions, billing, and cancellation

Access to Jazzed Leads is provided through a recurring monthly subscription. The current subscription price is $439.00 per month. Pricing is subject to change with reasonable notice; any change takes effect on your next billing cycle after the change is posted.

3-day free trial. New subscriptions include a 3-day free trial. Your card is authorized for payment verification but will not be charged today. If you do not cancel before the 3-day trial period ends, your recurring monthly subscription of $439.00 will begin automatically. You may cancel at any time before day 3 to avoid charges.

Automatic renewal. Your subscription renews automatically each month until you cancel. The recurring $439.00 monthly charge is disclosed next to the checkout button before you subscribe. By subscribing, you authorize us to charge $439.00 to your payment method on the same date each month thereafter until you cancel.

Cancellation. You may cancel at any time from your dashboard or by contacting us at support@rejazzed.com. There is no cancellation fee and no long-term contract. Cancellation stops future billing immediately. Fees for a billing period you have already paid are non-refundable. California law requires that we make cancellation easy and disclose recurring charges clearly — we do both.

Refund policy. Because Jazzed delivers leads, scripts, and resources continuously, subscription fees are non-refundable except where required by law. If you believe you were charged in error, contact us within 30 days and we'll review it.

Payments are processed by our third-party payment processor (Stripe). Jazzed does not store your full card number. By subscribing, you authorize us to charge the subscription fee to your payment method each billing cycle until you cancel.

5. Lead exclusivity and bad-lead replacement

Exclusivity. Each lead is delivered to one agent only. We do not send the same lead to another realtor in our system. If a lead is ever delivered to more than one agent in our system due to an error on our part, contact us and we will make it right — for example, by providing a replacement lead or, at our discretion, a credit.

Bad-lead replacement. If a lead you receive has a disconnected or invalid phone number, or the contact is entirely unreachable after reasonable attempts, you may request a replacement by contacting us within 14 days of receiving the lead. We will replace the lead at no cost. A "bad lead" does not include a lead who simply does not answer, is no longer interested, or chooses not to work with you — those are ordinary outcomes of lead generation, not defects.

Minimum lead volume. We guarantee a minimum of 1 lead per month. Lead volume beyond that minimum is not guaranteed and varies with market conditions and consumer activity.

6. Consumer consent

When a consumer submits a request on Jazzed, they explicitly consent to be contacted by Jazzed and a licensed real estate professional about buying or selling a home, including by phone calls and text messages at the number they provide. We store a record of each consumer's consent — the exact consent language they agreed to, the timestamp, and available technical identifiers — so that realtors receiving leads have evidence of consent for TCPA and do-not-call compliance. Consumers can opt out of text messages by replying STOP at any time.

Realtors are responsible for honoring do-not-call requests, opt-outs, and all applicable telemarketing and consumer-protection laws when contacting any lead. Jazzed provides consent proof but does not guarantee that a lead's consent is legally sufficient in every jurisdiction; when in doubt, consult an attorney.

7. No guarantees; no professional advice

The Services are provided on an "as is" and "as available" basis. Jazzed is a lead generation and marketing platform. We are not a real estate brokerage, a lender, an attorney, or a tax advisor, and nothing in the Services constitutes legal, financial, or real estate advice.

Any scripts, templates, or resources we provide are general educational materials, not legal advice. You are responsible for how you use them and for ensuring your outreach complies with the Telephone Consumer Protection Act (TCPA), the National Do Not Call Registry, state do-not-call rules, and all other applicable marketing and consumer protection laws.

8. Acceptable use

You agree not to:

• Use the Services for any unlawful purpose or in violation of any applicable law.
• Contact any consumer in a manner that violates do-not-call laws, consent rules, or applicable telemarketing and text-message regulations.
• Misrepresent your credentials, license status, brokerage affiliation, or the nature of your relationship with a consumer.
• Resell, share, or transfer leads or resources received through Jazzed to any third party.
• Attempt to access, reverse engineer, disrupt, or overload the Services, or use automated systems to scrape or extract data from them.
• Upload viruses, malware, or any harmful code or content.

We may suspend or terminate your access if we believe you have violated these Terms or applicable law, or to protect the Services or other users.

9. Consumer submissions

When a consumer submits a request on Jazzed, they consent to being contacted by a matched real estate professional about their interest in buying or selling. Jazzed acts as a conduit to connect consumers with professionals. We do not represent either party in any resulting transaction, and we are not a party to any agreement between a consumer and a realtor.

10. Your content

You retain ownership of any content you submit to the Services. By submitting it, you grant Jazzed a non-exclusive, royalty-free license to use, store, and process it as necessary to provide the Services. You represent that you have the rights to any content you submit and that it does not infringe the rights of any third party.

11. Intellectual property

The Services, including the Jazzed name, logo, scripts, templates, and all related content, are owned by Jazzed and protected by intellectual property laws. Scripts and resources provided through your subscription are licensed to you for your personal professional use while your subscription is active and may not be redistributed.

12. Disclaimers

To the fullest extent permitted by law, the Services are provided "as is" without warranties of any kind, express or implied, including warranties of merchantability, fitness for a particular purpose, or non-infringement. We do not warrant that the Services will be uninterrupted, error-free, secure, or that any lead will be accurate, current, or result in a transaction.

13. Limitation of liability

To the maximum extent permitted by law, in no event will Jazzed be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, commissions, or data, arising out of or related to your use of the Services.

Our total aggregate liability for any claim arising from the Services will not exceed the amount you paid us in the three months preceding the claim.

14. Indemnity

You agree to indemnify and hold Jazzed harmless from any claims, damages, or expenses arising from your use of the Services, your violation of these Terms, your violation of any law or third-party rights (including do-not-call and telemarketing laws), or your dealings with any consumer introduced through Jazzed.

15. Governing law and disputes

These Terms are governed by the laws of the State of California, without regard to its conflict-of-laws principles. Any dispute arising from these Terms or the Services will be resolved in the state or federal courts located in California, and you consent to jurisdiction and venue there.

16. Changes to these Terms

We may update these Terms from time to time. We will post the updated version on this page with a revised "Last updated" date. Your continued use of the Services after a change constitutes acceptance of the updated Terms.

17. Contact

Questions about these Terms can be sent to hello@rejazzed.com.